Below are the most common questions we are asked about counselling or psychotherapy. If you have a question that isn’t listed here, please feel welcome to contact us.
Can I book directly or do I need a referral from my GP?
You can contact us directly. There are two ways to book an appointment with Wide Bay Counselling:
1. Phone – 0401 174 953 for an appointment
2. Use the contact form and send us an email
How much does it cost for a therapy session?
Individual and couples session prices:
Individual sessions: $120 (60 mins)
Couples sessions: $130 (75 mins)
Eftpos is available.
What is the cost for a supervision or case consult and are you registered?
Monthly supervision sessions or one-off case consults are $125.00 and are with Carissa. Carissa is a trained Australian Counselling Association (ACA) supervisor.
EAP fees are based upon contract between parties.
Can I get a Medicare or health fund rebate?
Unfortunately we don’t offer Medicare rebates. However fees are kept to a minimum so rates are competitive when compared with the typical gap payment when visiting a psychologist.
Please check with your private health fund to see if they cover psychotherapy services. Medibank private insurers are eligible to get rebates. Others may be also - please check your policy.
Do you offer reduced fees for therapy sessions?
As private practitioners we don’t receive funding other than our fees which are already set at a level to make us as accessible as possible and can’t be reduced any further.
However, we are happy to discuss your needs and recommend a suitable organisation which offers no cost or reduced fees.
What if I’m unsure if this is the right service for me?
We offer a free confidential chat with some specific questions which help us work out if this is the right service for you. Please call us to arrange a 15 minute no-obligation conversation.
What’s the difference between counselling and Psychotherapy?
There can be considerable overlap between counselling and psychotherapy, however one tends to deal with immediate needs while the other is generally a long-term process.
Counselling mostly deals with recent events and explores your feelings around those events and how you’ve tried to cope or manage.
Psychotherapy is intended to help you reach a deeper level of self-understanding and equip you manage persistent or recurring issues.
How long does a session go for?
Individual sessions run for 60 minutes, although 90-minute sessions are available upon request and are particularly useful for those travelling from out of town.
When can I expect to get an appointment and what if I can’t make my appointment and need to reschedule or cancel?
Wide Bay Counselling aims to attend to any immediate personal crisis, we do our best to give you an appointment as soon as possible however sometimes it may be up to a week or two for new clients.
As there is a high demand for our services, we ask clients to give 24 to 48 hours notice to reschedule or cancel their appointment.
How is my personal information kept private?
All sessions are confidential and all counselling records are kept in a locked cabinet and destroyed after 7 years.